Waterbirth Solutions Return Policy

We recommend you set-up your birth pool when you first receive it to ensure it is working properly. We recommend you allow the birth pool to acclimate to room temperature for 72 hours (especially if it just came off a delivery truck in the middle of winter!)Ā  After it acclimates, inflate all chambers and allow it to sit overnight.Ā  It should hold air and be firm in the morning. Ā In the unlikely event of a manufacturerā€™s defect, please contact usĀ promptly viaĀ info@waterbirthsolutions.comĀ or at (877) 811-0238, so we can resolve the issue immediately.

Please ensure there is enough shipping timeĀ before your due date.Ā  We are not responsible if you place an order, receive it promptly, and youā€™re unable to use it.

Birth is an uncontrollable event, and weā€™d like to provide for some flexibility.Ā  If you receive your order but cannot use it for medical reasons and it is completely unopened (still sealed), we will give you a refund of less than a 20% re-stocking fee once you ship the order back to us.Ā  The cost of shipping is your responsibility.

Birth Supplies, DVDs, Books, and Opened Birth Pools are non-refundable unless defective.

If you order a pool and change your mind once youā€™ve received it, we will give you an in-store credit to purchase the pool you desire.Ā  Only unopened pools can be returned.

Any questions, please give us a call at (877) 811-0238.